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Prepare scenarios on distressed callers, privacy under NSW Health rules, prioritising urgent oral-health needs, and precise documentation. Bring examples of high-volume admin or contact-centre work, plus questions on Illawarra oral-health pathways.
A solid match if you want structured public-sector admin, patient-facing phone work, and supporting oral-health access in Wollongong rather than remote or clinical delivery.
As an Administrative Officer Level 3 – Oral Health Call Centre Operator at NSW Health in Mangerton, your day centres on answering oral-health enquiries, booking and changing appointments, checking eligibility against local protocols, updating contact records, and escalating urgent clinical concerns to dental teams while meeting public-sector service standards.
Useful strengths include clear phone manner, accurate booking and data entry, calm triage under call volume, and care with patient privacy. No certificate resources were supplied for this listing.
No. It is listed as on-site in Mangerton, Wollongong Area.
It is an Administrative Officer Level 3 role operating an oral-health call centre for NSW Health.
Use the department site at health.nsw.gov.au.
Website: health.nsw.gov.au
Public cache only — not an employee review.
Casual Administrative Officer Level 3 - Oral Health Call Centre OperatorNSW HealthMangerton, Wollongong Area What This Role Involves The role of an Oral Health Call Centre Operator is to provide administrative support and assist in the delivery of high-quality services. Responsibilities include answering calls from patients seeking oral health advice, scheduling appointments, managing patient records, and ensuring all administrative tasks are completed efficiently. Day-to-Day Responsibilities Responding to patient inquiries via telephone and email Scheduling and confirming dental appointments Maintaining accurate patient records and updating them as required Assisting with administrative tasks such as filing, data entry, and report preparation Providing general customer service support to ensure a positive experience for all patients What You Bring To excel in this role, candidates should possess excellent communication skills, both verbal and written. A strong attention to detail is essential, as well as the ability to work independently and manage multiple tasks simultaneously. Previous experience in a customer service or administrative position would be advantageous. About the Company NSW Health is committed to delivering quality healthcare services to the Illawarra Shoalhaven community. As part of our team, you will have the opportunity to contribute to shaping healthier futures and making a positive impact on the lives of those in your local area. Apply Today The position offers a casual employment type with a salary range of $37.27 - $38.44 per hour, including 12% superannuation and the option for salary packaging. The application process is now open, and applications close on 30 August 2026. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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