- Company: City of Norfolk
- Location: Norfolk, Virginia
City of Norfolk — company details are preparing and update automatically in a few seconds (or refresh).
Make a tangible impact in your community as a Service Coordinator (Case Manager III) with the City of Norfolk, where waterfront living meets meaningful public service. Join a respected municipal team in Norfolk, Virginia, and help connect residents with the resources and support they need.
About the Role
The City of Norfolk is seeking a dedicated Service Coordinator (Case Manager III) to join its full-time workforce in Norfolk, Virginia. In this advanced case management position, you will guide individuals and families through the services available to them, coordinating support and advocating for positive outcomes. This is an on-site role offering the chance to serve in one of Coastal Virginia's premier hubs for business, arts, and culture.
Key Responsibilities
- Conduct thorough assessments to identify client needs and develop tailored service plans.
- Coordinate and link clients to appropriate community programs, agencies, and resources.
- Monitor client progress and adjust care plans as circumstances change.
- Maintain accurate, timely case records and documentation in line with City standards.
- Collaborate with colleagues, service providers, and community partners to deliver well-rounded support.
Qualifications
- Background in case management, social work, human services, or a closely related field.
- Strong assessment, organizational, and interpersonal skills.
- Ability to manage a caseload while balancing competing priorities and deadlines.
- Commitment to client advocacy and high-quality public service.
- Availability to work full-time on-site in Norfolk, Virginia.
About City of Norfolk
Norfolk is recognized as one of America's most genuine and dynamic waterfront cities. As home to the world's largest naval station and a thriving center for business, arts, and culture in Coastal Virginia, Norfolk has earned consistent praise as a great place to live, work, play, and raise a family. A career with the City of Norfolk is an opportunity to genuinely improve the lives of others while contributing to a vibrant community.
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Listing facts
- Role Service Coordinator (Case Manager III)
- Employer City of Norfolk
- Location Norfolk, Virginia
- Type Full Time
- Posted June 19, 2026
- Apply by July 29, 2026
- Country United Kingdom
- Overview Full job description on this page (341 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Service Coordinator
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
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