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Strong fit if you like structured public-sector casework, multi-party coordination, and accountable documentation more than pure clinical therapy or sales. Thin on employer culture and pay data—validate team, caseload, and classification (Case Manager III) with HR/hiring manager.
As Service Coordinator (Case Manager III) for the City of Norfolk, you would coordinate client pathways: intake and needs checks, referrals, complaint resolution, and documentation. Per O*NET social/community service manager tasks, you may help set or follow eligibility and program rules, keep case/budget/training records, oversee staff or volunteers on quality and resource use, and report progress to senior management or boards.
Build strength in case documentation, eligibility and benefits rules, staff/volunteer direction, program quality checks, and clear reporting. No certification family or cost list is provided in the cert data—do not assume paid credentials unless the posting requires them.
No. The listing is marked non-remote for Norfolk city employment.
It maps to O*NET social and community service managers (11-9151.00), overlapping case management and program coordination.
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Website: cityofnorfolk.com
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Make a tangible impact in your community as a Service Coordinator (Case Manager III) with the City of Norfolk, where waterfront living meets meaningful public service. Join a respected municipal team in Norfolk, Virginia, and help connect residents with the resources and support they need. About the Role The City of Norfolk is seeking a dedicated Service Coordinator (Case Manager III) to join its full-time workforce in Norfolk, Norfolk City. In this advanced case management position, you will guide individuals and families through the services available to them, coordinating support and advocating for positive outcomes. This is an on-site role offering the chance to serve in one of Coastal Virginia's premier hubs for business, arts, and culture. Key Responsibilities Conduct thorough assessments to identify client needs and develop tailored service plans. Coordinate and link clients to appropriate community programs, agencies, and resources. Monitor client progress and adjust care plans as circumstances change. Maintain accurate, timely case records and documentation in line with City standards. Collaborate with colleagues, service providers, and community partners to deliver well-rounded support. Qualifications Background in case management, social work, human services, or a closely related field. Strong assessment, organizational, and interpersonal skills. Ability to manage a caseload while balancing competing priorities and deadlines. Commitment to client advocacy and high-quality public service. Availability to work full-time on-site in Norfolk, Virginia. About City of Norfolk Norfolk is recognized as one of America's most genuine and dynamic waterfront cities. As home to the world's largest naval station and a thriving center for business, arts, and culture in Coastal Virginia, Norfolk has earned consistent praise as a great place to live, work, play, and raise a family. A career with the City of Norfolk is an opportunity to genuinely improve the lives of others while contributing to a vibrant community. How to Apply Ready to bring your case management expertise to the City of Norfolk? Review the complete listing and submit your application for the Service Coordinator (Case Manager III) position through the official posting. View the full listing and apply
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