Patient Service Representative

Metro Vein Centers is hiring a full-time Patient Service Representative in Floral Park, NY to strengthen front-office operations and patient support at our local specialty clinic.

About the Role

This Patient Service Representative position focuses on creating smooth patient visits and reliable clinic operations in a high-volume outpatient setting. Far more than a standard front-desk post, the role centers on check-in and check-out processes, appointment coordination, eligibility reviews, payment handling, and day-long collaboration with providers and clinical teammates. Success comes from clear communication, calm multitasking across phones and in-person traffic, and prior familiarity with medical office workflows. Candidates experienced in patient access, insurance checks, or similar outpatient environments are especially encouraged to join Metro Vein Centers in Floral Park, NY.

Core Duties

• Welcome and process patients as they arrive and complete their visits
• Handle incoming calls and coordinate appointment bookings, changes, and confirmations
• Confirm insurance coverage, benefits, and demographic details
• Gather copays, remaining balances, and needed paperwork
• Keep electronic medical record schedules and documentation current and organized
• Address inquiries about billing, referrals, treatments, and visit updates
• Facilitate seamless handoffs among patients, physicians, and clinic staff
• Resolve scheduling or service concerns with empathy and composure
• Uphold an orderly and inviting front-desk area while managing shifting priorities

Skills & Qualifications

• High school diploma or equivalent
• At least two years of customer service background
• Proven strength in patient communication and accurate multitasking across phones, registration, and scheduling
• Comfort in a busy outpatient medical office or clinic pace
• Precision when managing personal information, records, and appointments
• Professional presence that calms concerns and supports teamwork
• Familiarity with electronic medical record platforms and related healthcare tools
• Spanish and English bilingual ability preferred to serve diverse patients
• Background in medical front desk, patient access, healthcare scheduling, insurance verification, medical reception, outpatient clinics, dental offices, urgent care, specialty practices, EMR systems, call centers, or patient registration strongly valued

About the Company

Metro Vein Centers is a growing healthcare organization dedicated to advanced vein treatments. Board-certified physicians and skilled staff work to restore comfort and mobility by addressing treatable vein issues such as varicose veins and aching, heavy legs. With more than 70 clinics spanning eight states and ongoing expansion, the practice delivers compassionate, outcome-focused care in modern, patient-centered settings and maintains a Net Promoter Score of 93. Full-time Patient Service Representative team members at Metro Vein Centers are eligible for medical, dental, and vision coverage, a 401(k) with company match, paid time off plus holidays, company-paid life insurance, short-term disability, an employee assistance program, professional development paths, and quarterly performance bonuses up to $1,500. Base pay is competitive and ranges from $20 to $23 depending on experience and skills.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.