APAC VP, Customer Operations & Fleet Excellence

APAC VP, Customer Operations & Fleet Excellence at Rolls-Royce Singapore (nationwide) (nationwide) Pte. Ltd., Singapore (nationwide) (nationwide)

About the Role

This senior leadership position involves leading the regional Customer Operations team and managing airline relationships in APAC to deliver improved fleet health and top-tier service. The role is based in Seletar, where you will partner with the Customer Team, Value Streams, and Aftermarket Operations to deliver On-Wing and Off-Wing services, shaping world-class customer experiences.

Key Responsibilities

• Leverage deep industry knowledge to drive operational excellence across APAC regions
• Develop and implement strategies for enhanced fleet health and service delivery
• Build and maintain strong relationships with key airline partners
• Collaborate closely with cross-functional teams to ensure seamless service delivery
• Drive continuous improvement initiatives in customer operations processes

What We're Looking For

• A proven track record of leadership and operational excellence in the aviation industry
• Strong experience in managing and developing high-performing teams
• Demonstrated ability to build and maintain strategic partnerships with airlines
• Expertise in fleet health, maintenance, and service delivery
• Exceptional communication and interpersonal skills
• A strong understanding of customer-centric approaches and processes

About the Company

Rolls-Royce Singapore (nationwide) (nationwide) Pte. Ltd., a leading company in aviation services, is seeking an experienced professional to lead its Customer Operations team in APAC. The role offers opportunities for growth and impact within a global organization committed to excellence.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.