APAC VP, Customer Operations & Fleet Excellence

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Interviewers will likely probe how you have led multi-country customer operations and fleet performance from an APAC hub.

• Bring a clear example of lifting fleet or aftermarket KPIs.
• Explain how you balance customer commitments with operational constraints.
• Show how you work with on-site Singapore stakeholders and regional teams.

Fit summary

Strong fit for senior leaders who have owned customer operations or fleet excellence across Asia-Pacific and can operate full-time from Singapore for Rolls-Royce Singapore Pte. Ltd.

Day in the role

As APAC VP, Customer Operations & Fleet Excellence at Rolls-Royce Singapore Pte. Ltd. in Singapore, a typical day centers on regional customer and fleet outcomes: reviewing service and reliability metrics, aligning country and partner leads on delivery and excellence standards, clearing escalations that affect availability, and setting priorities across the Asia-Pacific operations footprint from a Singapore base.

FAQ from this listing

Is this role remote?

No. The listing is Singapore-based and not marked remote.

What is the core focus of the job?

APAC leadership of customer operations and fleet excellence for Rolls-Royce Singapore Pte. Ltd.

Where is the position located?

Singapore, as stated on the listing.

Role overview (listing rewrite)

APAC VP, Customer Operations & Fleet Excellence at Rolls-Royce Singapore Pte. Ltd., Singapore About the Role This senior leadership position involves leading the regional Customer Operations team and managing airline relationships in APAC to deliver improved fleet health and top-tier service. The role is based in Seletar, where you will partner with the Customer Team, Value Streams, and Aftermarket Operations to deliver On-Wing and Off-Wing services, shaping world-class customer experiences. Key Responsibilities Leverage deep industry knowledge to drive operational excellence across APAC regions Develop and implement strategies for enhanced fleet health and service delivery Build and maintain strong relationships with key airline partners Collaborate closely with cross-functional teams to ensure seamless service delivery Drive continuous improvement initiatives in customer operations processes What We're Looking For A proven track record of leadership and operational excellence in the aviation industry Strong experience in managing and developing high-performing teams Demonstrated ability to build and maintain strategic partnerships with airlines Expertise in fleet health, maintenance, and service delivery Exceptional communication and interpersonal skills A strong understanding of customer-centric approaches and processes About the Company Rolls-Royce Singapore Pte. Ltd., a leading company in aviation services, is seeking an experienced professional to lead its Customer Operations team in APAC. The role offers opportunities for growth and impact within a global organization committed to excellence. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Singapore, hybrid, or fully remote?