Director, Client Services- APAC

StackAdapt is hiring a Director, Client Services- APAC for a full-time role based in Australia or Singapore. This opportunity centres on directing client strategy and excellence across a high-priority growth region.

About the Role

As Director, Client Services- APAC at StackAdapt you hold a client-facing leadership post charged with establishing the direction for a rapidly expanding territory. You will expand and steer a capable Client Services function, working with regional and global executives to secure strong client results, lift retention, advance commercial progress and uphold operational standards throughout APAC. The post sits in Singapore or Sydney and reports to the SVP, Global Client Services. You will manage a cadre of leaders spanning multiple markets, lift leadership capability, tighten regional processes and ensure teams continue to provide outstanding service. As part of the Global Client Services Leadership Team you will convey the APAC perspective, help determine worldwide direction and drive programmes that evolve Client Services practice across the business.

Core Duties

• Coach and support managers so the team gains the development, backing and tools needed to build enduring careers and produce excellent client outcomes.
• Lead retention and expansion plans that give partners clear, measurable value and encourage greater platform investment.
• Collaborate with regional sales groups on account planning and renewals so new revenue is won and the platform’s fit with client needs is proved.
• Meet client executives and appear at key industry gatherings to create trusted relationships and resolve complex service issues across the region.
• Refine everyday regional processes and monitor transparent performance measures so teams deliver efficiently without burnout.
• Work with Legal and Revenue Operations colleagues to navigate local data-privacy rules, keeping operations secure and compliant in differing APAC jurisdictions.
• Partner with global Product, Marketing and Sales teams to feed local-market insights into the product roadmap so features address genuine regional requirements.

Skills & Qualifications

• Ten or more years in client services, customer success or account management within programmatic advertising, digital media or adtech.
• At least five years of senior leadership experience directing managers and building teams across culturally and commercially diverse APAC markets.
• Solid grasp of the programmatic ecosystem, covering DSPs, campaign strategy, optimisation, measurement and client-service models.
• Fluency with demand-side platforms or clear ability to master them swiftly.
• Thorough familiarity with the APAC digital-advertising landscape and hands-on experience in markets such as Singapore, Australia, Japan, Greater China and Southeast Asia.
• Track record of leading regional client-services teams through growth phases or organisational change.
• Proven ownership of executive-level client relationships, account renewals and joint commercial negotiations with sales.
• Financial strength to manage regional budgets, allocate resources and protect sound commercial returns.
• Experience designing service models and frameworks that let teams support clients effectively during expansion.
• Strong stakeholder-management skills demonstrated by advancing cross-functional work with Sales, Product, Marketing, Revenue Operations and Analytics.
• Analytical capacity to interpret operational data and reach clear, practical business conclusions.
• Use of automation, artificial intelligence and technology to streamline daily workflows and lift team productivity.
• Genuine commitment to developing managers and fostering a positive, collaborative culture.
• Working knowledge of APAC data-privacy and regulatory requirements.

More About StackAdapt

StackAdapt equips marketers with technology that lets them reach, engage and convert audiences with precision. Its AI-powered marketing platform links brand and performance activity to deliver measurable results across the full customer journey, performing 465 billion automated optimisations every second. Forward-thinking marketers rely on StackAdapt to coordinate high-impact campaigns spanning programmatic advertising and other channels. Recognised for its diverse and supportive culture, StackAdapt invites applicants for the Director, Client Services- APAC post to join a collaborative team environment in Australia or Singapore.

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