Guest Relations – Priority Complaints Advisor – Houghton Regis

Guest Relations - Priority Complaints Advisor at Whitbread - Head Office in Bedford, Bedfordshire, UK, UK

Role Overview

The role of a Guest Relations - Priority Complaints Advisor within Whitbread's Premier Inn team is to ensure exceptional customer service and support. As a key member of the team, you will handle high-priority complaints from guests, ensuring their concerns are resolved promptly and effectively. This position plays a crucial role in maintaining guest satisfaction and loyalty.

What You'll Do

• Resolve complex and urgent customer complaints, providing solutions that meet or exceed guest expectations.
• Maintain clear and professional communication with guests throughout the resolution process.
• Collaborate with various departments to ensure timely and effective issue resolution.
• Document all interactions and resolutions accurately for future reference and analysis.
• Adhere to company policies and procedures while maintaining a positive attitude in challenging situations.

Requirements

• A minimum of 1-2 years' experience in customer service or related field, with a focus on resolving complaints.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive information with discretion and professionalism.
• Basic IT skills for using company systems and software.

Working at Whitbread - Head Office

At Whitbread, our guests and our people are at the heart of everything we do. As a Guest Relations - Priority Complaints Advisor, you will play a crucial role in protecting guest loyalty. The position is based at Chiswell Court, with 3 days per week spent in the office and 2 days working from home. This flexible arrangement allows for a balanced work-life environment.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. If interested, please proceed with your application now.