Kpaonline is hiring a full-time Help Desk Technician in Lafayette, Colorado to deliver front-line technical assistance that keeps team members productive and connected.

What This Role Involves

As part of the Information Technology group, this Help Desk Technician role in Lafayette, Colorado places you at the center of daily user support for company-managed Windows desktops and laptops, macOS systems, Android and iOS devices, plus the applications and cloud platforms they rely on. You will act as the primary contact for diagnosing and resolving hardware, software, identity, and endpoint concerns while addressing routine security-related access needs. Work follows defined service level agreements and change-management guidelines, calling for strong technical curiosity and a consistent focus on helping colleagues succeed.

Key Responsibilities

• Provide first-contact troubleshooting and resolution for end-user issues spanning hardware, software, identity, and endpoint environments
• Maintain and support company devices running Windows, macOS, Android, and iOS along with related applications and cloud services
• Triage everyday security-related access matters promptly and accurately
• Operate within established service level agreements and change-management processes to ensure reliable outcomes
• Communicate clearly with users throughout the support cycle to confirm issues are fully addressed

What We're Looking For

• Proven troubleshooting skills across desktop, laptop, and mobile platforms
• Solid time-management ability to handle multiple requests while meeting service expectations
• Excellent verbal and written communication suited to a front-line customer-service environment
• Genuine orientation toward helping others and delivering a positive support experience
• Familiarity with identity management, endpoint tools, and cloud-based applications common in modern workplaces

Working at Kpaonline

Kpaonline assists automotive companies with safety, operational protection, and regulatory readiness through integrated software, consulting, and training offerings. Founded in 1986, the organization has guided clients through compliance challenges for decades and has been recognized as one of Built In Colorado’s Best Places to Work for seven consecutive years. Team members collaborate toward shared goals that enable clients to operate safely and successfully.

Ready to Apply?

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