Help Desk Technician

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

O*NET source

Role overview (listing rewrite)

Kpaonline is hiring a full-time Help Desk Technician in Lafayette, CO to deliver front-line technical assistance that keeps team members productive and connected. What This Role Involves As part of the Information Technology group, this Help Desk Technician role in Lafayette, CO places you at the center of daily user support for company-managed Windows desktops and laptops, macOS systems, Android and iOS devices, plus the applications and cloud platforms they rely on. You will act as the primary contact for diagnosing and resolving hardware, software, identity, and endpoint concerns while addressing routine security-related access needs. Work follows defined service level agreements and change-management guidelines, calling for strong technical curiosity and a consistent focus on helping colleagues succeed. Key Responsibilities Provide first-contact troubleshooting and resolution for end-user issues spanning hardware, software, identity, and endpoint environments Maintain and support company devices running Windows, macOS, Android, and iOS along with related applications and cloud services Triage everyday security-related access matters promptly and accurately Operate within established service level agreements and change-management processes to ensure reliable outcomes Communicate clearly with users throughout the support cycle to confirm issues are fully addressed What We're Looking For Proven troubleshooting skills across desktop, laptop, and mobile platforms Solid time-management ability to handle multiple requests while meeting service expectations Excellent verbal and written communication suited to a front-line customer-service environment Genuine orientation toward helping others and delivering a positive support experience Familiarity with identity management, endpoint tools, and cloud-based applications common in modern workplaces Working at Kpaonline Kpaonline assists automotive companies with safety, operational protection, and regulatory readiness through integrated software, consulting, and training offerings. Founded in 1986, the organization has guided clients through compliance challenges for decades and has been recognized as one of Built In Colorado’s Best Places to Work for seven consecutive years. Team members collaborate toward shared goals that enable clients to operate safely and successfully. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Lafayette, CO, hybrid, or fully remote?