- Company: Starteam
- Location: Hong Kong
Starteam — company details are preparing and update automatically in a few seconds (or refresh).
Starteam is seeking a Senior Customer Service Executive to join the team in Hong Kong. This full-time role offers an excellent platform for an experienced professional to deliver standout client support and shape positive service outcomes locally.
The Opportunity
In this Senior Customer Service Executive position with Starteam in Hong Kong, you will take ownership of advanced customer interactions and help elevate day-to-day service standards. The full-time opportunity is ideal for those actively exploring Senior Customer Service Executive jobs in Hong Kong, Starteam careers, or Senior Customer Service Executive roles near them who want to apply proven skills within a focused client-facing environment.
Your Responsibilities
- Address complex customer enquiries and concerns across multiple channels with accuracy and professionalism
- Resolve escalated issues swiftly while protecting customer satisfaction and company reputation
- Support and coach junior colleagues to strengthen overall team service delivery
- Track interaction quality, identify patterns, and recommend practical process refinements
- Liaise with other internal functions to ensure complete and timely solutions for clients
- Maintain precise records of cases and update systems so knowledge remains accessible and consistent
Who We're Looking For
- Solid background in customer service, ideally with exposure at senior or specialist level
- Outstanding verbal and written communication skills paired with genuine empathy
- Proven ability to analyse problems calmly and produce fair, lasting resolutions
- Strong organisation, multitasking discipline, and persistence in busy service settings
- Familiarity with common customer relationship tools and a drive for continuous service improvement
- Adaptability suited to the demands of Senior Customer Service Executive work in Hong Kong
Working at Starteam
Starteam is hiring for this role and offers a supportive team environment where colleagues work together to achieve shared service goals.
Applying for This Role
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Listing facts
- Role Senior Customer Service Executive
- Employer Starteam
- Location Hong Kong
- Type Full Time
- Posted July 17, 2026
- Apply by 2026-08-16
- Country context Hong Kong
- Overview Full original description on this page (302 words; rewritten for clarity, not a teaser paste)
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Occupation family: Customer Service Executive
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