Customer Support Specialist, Pay Run Management

Rippling is hiring a Customer Support Specialist, Pay Run Management for a full-time remote role based in Oregon, United States. This Customer Support Specialist, Pay Run Management position connects you with customers who need clear, reliable help managing pay runs, so they can process payroll thoroughly and with confidence.

About the Role

As a Customer Support Specialist, Pay Run Management at Rippling, you will be a primary point of contact for people who run into issues or questions during the pay run process. You will work fully remotely from Oregon or elsewhere in the US, handling incoming support cases, clarifying details, and guiding customers toward accurate outcomes. Success in this role means combining strong communication with careful attention to pay-related workflows, documentation, and follow-through so every interaction leaves the customer better informed and able to complete their work.

Responsibilities

• Respond to customer inquiries about pay run setup, processing, corrections, and related support topics through established support channels
• Diagnose common pay run questions, walk customers through steps, and confirm resolution with clear, professional written and verbal communication
• Document cases thoroughly, track patterns, and escalate complex or edge-case issues to the right internal partners when needed
• Help customers understand pay run timelines, required inputs, status updates, and standard troubleshooting paths
• Partner with colleagues to improve response quality, share learnings, and keep knowledge resources current for pay run management topics
• Uphold service expectations, prioritize urgent payroll-impacting requests, and maintain accurate records of customer interactions

Who We're Looking For

• Experience in customer support, payroll operations support, or a closely related service role serving business users
• Comfort explaining process-driven, detail-sensitive topics such as pay runs, employee pay records, and common correction scenarios
• Strong written and verbal communication skills suited to remote Customer Support Specialist, Pay Run Management work across time zones
• Ability to multitask in a case-based environment, stay organized, and close issues with accurate follow-up
• Willingness to learn product workflows, support tools, and internal escalation practices quickly
• Reliable remote work habits, including dependable connectivity and clear availability for full-time support coverage

Why Join Rippling

Rippling is hiring for this Customer Support Specialist, Pay Run Management role and offers a supportive team environment where you can grow in a remote setting focused on high-quality customer outcomes.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.