Member Experience Lead

Kiln is hiring a Member Experience Lead in Seattle, WA for a full-time role dedicated to refining how members engage with and benefit from our community. This position suits professionals eager to lead high-impact efforts that create lasting positive impressions for those we serve near Seattle.

About This Position

The Member Experience Lead role at Kiln places you at the center of strategies that strengthen connections and streamline every touchpoint members encounter in Seattle, WA. You will guide ongoing improvements that respond directly to member needs, fostering loyalty through thoughtful design of the full experience journey. Working onsite with colleagues, this full-time Member Experience Lead opportunity demands a blend of analytical insight and people-focused leadership to elevate standards across all interactions. Candidates searching for Member Experience Lead jobs in Seattle, WA will find a chance to own initiatives that make a measurable difference in day-to-day member satisfaction.

Your Responsibilities

• Design and execute programs that continuously lift member satisfaction and long-term engagement
• Collect, review, and interpret member insights to pinpoint areas for targeted enhancements
• Coordinate projects spanning multiple teams to refine every stage of the member pathway
• Champion member perspectives in planning discussions and operational decisions
• Track performance indicators related to experience quality and share clear progress updates with stakeholders
• Mentor colleagues on proven techniques for delivering consistent, high-quality member support

What We're Looking For

• Demonstrated background leading member experience or customer success initiatives
• Excellent communication and stakeholder management abilities
• Skill in turning qualitative and quantitative feedback into practical action plans
• Comfort directing projects that require cross-functional alignment
• A proactive mindset focused on continuous improvement for community members
• Prior experience in environments similar to Seattle, WA membership or service settings is advantageous

Working at Kiln

Kiln is hiring for this role and offers a supportive team environment. Located in Seattle, WA, this full-time Member Experience Lead position lets you contribute meaningfully alongside colleagues who value collaboration and thoughtful problem-solving.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.