Director, Implementations and Professional Services

Fatiguescience invites applications for the Director, Implementations and Professional Services role based in Vancouver, BC. This full-time leadership position suits professionals seeking Director, Implementations and Professional Services jobs in Vancouver, BC or Fatiguescience careers near me.

About This Position

As Director, Implementations and Professional Services at Fatiguescience in Vancouver, BC, you will direct the end-to-end delivery of client implementations and professional service engagements. The role centres on building operational excellence, guiding service quality and ensuring consistent outcomes for stakeholders. You will shape delivery frameworks, align resources with business priorities and foster collaboration across functions so that every engagement advances smoothly. This full-time opportunity is designed for a strategic leader ready to own the implementations and professional services function in a Vancouver-based setting.

Your Responsibilities

• Set the vision, strategy and operational roadmap for all implementations and professional services activities.
• Lead, coach and develop the team responsible for client onboarding, solution roll-outs and service delivery.
• Establish and refine standardised processes that improve consistency, efficiency and client satisfaction.
• Oversee resource planning, timelines and risk management across concurrent professional services workstreams.
• Partner with sales, product and customer success groups to align services with organisational goals.
• Act as the senior point of contact for key clients, resolving escalations and reinforcing long-term partnerships.
• Track delivery metrics, identify gaps and introduce continuous-improvement initiatives.
• Represent the Implementations and Professional Services function in leadership discussions and planning cycles.

Skills & Qualifications

• Demonstrated experience directing implementations or professional services operations at a senior level.
• Proven ability to lead and develop multidisciplinary teams in a full-time capacity.
• Strong command of project governance, delivery methodologies and quality assurance practices.
• Excellent verbal and written communication skills for both client-facing and internal audiences.
• Strategic thinking paired with hands-on problem-solving in complex service environments.
• Sound organisational and prioritisation skills suited to managing multiple concurrent workstreams.
• Comfort collaborating across departments to achieve shared business outcomes.
• Willingness to work on-site in Vancouver, BC as a full-time team member.

More About Fatiguescience

Fatiguescience is hiring for this role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.