Inside Sales/Customer Service Representative

Emstech invites qualified candidates to apply for the Inside Sales/Customer Service Representative position in Burnaby, BC. This full-time role combines sales support with dedicated client assistance from our office location, ideal for those seeking Inside Sales/Customer Service Representative jobs in Burnaby, BC or Emstech careers.

Role Overview

As an Inside Sales/Customer Service Representative at Emstech in Burnaby, BC, you will act as the primary contact for client needs and revenue-generating activities. The position involves guiding customers through the buying process while delivering reliable service that builds trust and long-term partnerships. You will contribute to daily operations by balancing efficient sales handling with thoughtful problem resolution in a professional office environment. This opportunity appeals to those exploring Inside Sales/Customer Service Representative near me roles who value clear communication and meaningful contributions to team success.

Your Responsibilities

• Respond promptly to client inquiries received by phone, email or related channels with clear and helpful guidance
• Handle order processing, prepare accurate quotations and manage associated administrative tasks
• Develop and strengthen ongoing customer relationships to support repeat engagement and referrals
• Share relevant details about available solutions and recommend choices that address specific requirements
• Investigate concerns raised by customers and implement timely resolutions that improve overall experience
• Record every interaction and transaction carefully within established tracking systems
• Partner with internal colleagues to ensure smooth coordination of requests and departmental support
• Support sales objectives through consistent follow-up and identification of further engagement opportunities

What We're Looking For

• Relevant background performing inside sales or customer service representative duties
• Clear and professional spoken and written communication abilities
• Capacity to manage concurrent priorities without sacrificing quality or accuracy
• Comfort using standard office applications and customer management platforms
• Genuine focus on creating positive outcomes for every client contact
• Solid interpersonal skills paired with a constructive approach to everyday challenges
• Availability for full-time responsibilities performed on site in Burnaby, BC

Why Join Emstech

Emstech is hiring for this role and offers a supportive team environment. Team members in Burnaby benefit from collaborative surroundings that recognise the value of dedicated Inside Sales/Customer Service Representative work and encourage steady professional development.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.