Tier 3 Support Engineer

Pennant is hiring a full-time Tier 3 Support Engineer in Nashville, Tennessee, to provide advanced technical expertise for complex issues that demand expert-level troubleshooting and resolution.

What This Role Involves

This Tier 3 Support Engineer position in Nashville, Tennessee focuses on escalating technical problems beyond standard support layers. The role centers on deep-dive diagnostics, sustainable fixes, and collaboration with internal teams so that complex outages, performance problems, and system integration challenges get resolved reliably for Pennant. Candidates searching for Tier 3 Support Engineer jobs near Nashville will find an opportunity to apply specialized knowledge while strengthening overall service reliability.

Day-to-Day Responsibilities

• Receive and prioritize escalated tickets that Tier 1 and Tier 2 teams cannot resolve, performing thorough root-cause analysis on hardware, software, network, and application layers.
• Diagnose and remediate advanced issues involving operating systems, virtualization, databases, security configurations, and connectivity.
• Document solutions, update knowledge bases, and share findings so recurring problems decline over time.
• Partner with engineering, product, and operations groups to recommend permanent improvements and prevent future escalations.
• Participate in after-hours or on-call rotations as needed to address critical incidents affecting production environments.
• Mentor junior support staff and contribute to process refinements that raise the entire support organization's effectiveness.

What We're Looking For

• Proven experience delivering Tier 3 or equivalent advanced technical support in enterprise environments.
• Strong command of multi-tier system architectures, networking fundamentals, and common enterprise platforms.
• Ability to analyze logs, traces, and performance metrics to isolate elusive defects quickly.
• Excellent written and verbal communication skills for interacting with technical teams and documenting complex resolutions.
• Familiarity with scripting or automation tools that streamline repeatable diagnostic or remediation tasks.
• Bachelor's degree in a related technical field or equivalent practical experience.
• Preference for candidates who understand ITIL practices and continuous service-improvement mindsets.

About Pennant

Pennant is hiring for this role and offers a supportive team environment.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.