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Strong fit if you enjoy complex troubleshooting under ownership and prefer in-person Nashville work at Pennant. Thin public culture/review data in this packet—validate stack and team practices in the interview.
As a Tier 3 Support Engineer at Pennant in Nashville, expect ownership of the hardest escalations: deep-dive troubleshooting, root-cause analysis, and durable fixes when lower tiers are stuck. Days mix ticket triage, live collaboration with product/engineering, documenting workarounds, and preventing repeat incidents—on-site, not remote.
No—the listing is Nashville, Tennessee, with remote set to off-site not available.
Highest support tier: complex escalations, root cause, and durable remediation beyond scripted L1/L2 work.
Domain pennant.com plus a market note that Pennant Group Inc hit a recent 52-week high; employee-review sources were not provided.
Website: pennant.com
Public cache only — not an employee review.
Pennant is hiring a full-time Tier 3 Support Engineer in Nashville, Tennessee, to provide advanced technical expertise for complex issues that demand expert-level troubleshooting and resolution. What This Role Involves This Tier 3 Support Engineer position in Nashville, Tennessee focuses on escalating technical problems beyond standard support layers. The role centers on deep-dive diagnostics, sustainable fixes, and collaboration with internal teams so that complex outages, performance problems, and system integration challenges get resolved reliably for Pennant. Candidates searching for Tier 3 Support Engineer jobs near Nashville will find an opportunity to apply specialized knowledge while strengthening overall service reliability. Day-to-Day Responsibilities Receive and prioritize escalated tickets that Tier 1 and Tier 2 teams cannot resolve, performing thorough root-cause analysis on hardware, software, network, and application layers. Diagnose and remediate advanced issues involving operating systems, virtualization, databases, security configurations, and connectivity. Document solutions, update knowledge bases, and share findings so recurring problems decline over time. Partner with engineering, product, and operations groups to recommend permanent improvements and prevent future escalations. Participate in after-hours or on-call rotations as needed to address critical incidents affecting production environments. Mentor junior support staff and contribute to process refinements that raise the entire support organization's effectiveness. What We're Looking For Proven experience delivering Tier 3 or equivalent advanced technical support in enterprise environments. Strong command of multi-tier system architectures, networking fundamentals, and common enterprise platforms. Ability to analyze logs, traces, and performance metrics to isolate elusive defects quickly. Excellent written and verbal communication skills for interacting with technical teams and documenting complex resolutions. Familiarity with scripting or automation tools that streamline repeatable diagnostic or remediation tasks. Bachelor's degree in a related technical field or equivalent practical experience. Preference for candidates who understand ITIL practices and continuous service-improvement mindsets. About Pennant Pennant is hiring for this role and offers a supportive team environment. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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