Patient Access Specialist

Monumenthealth is hiring a full-time Patient Access Specialist in Rapid City, SD USA. Step into this essential on-site role at the Rapid Valley Clinic where you will create positive first impressions and streamline patient entry processes every day.

Position Summary

As the Patient Access Specialist with Monumenthealth in Rapid City, SD USA, you will serve as the primary point of contact for individuals arriving for appointments or seeking assistance. This full-time position keeps front-line operations running smoothly by managing registration, verification, and related access tasks. The role suits someone who thrives in a structured clinic environment and takes pride in accuracy, courtesy, and reliable support for both patients and the broader team. Your daily efforts help ensure a seamless transition from arrival to care at the Rapid Valley Clinic location.

What You'll Do

• Greet and check in patients and visitors in a welcoming, professional manner that reflects Monumenthealth standards
• Gather, enter, and verify complete demographic and insurance details to complete accurate registrations
• Schedule appointments, manage reminders, and coordinate any necessary rescheduling or follow-up contacts
• Collect allowances, co-payments, and balances while carefully documenting each transaction
• Respond to phone and in-person questions, directing people to the correct departments or resources
• Uphold privacy standards and maintain organized records throughout every patient interaction
• Support day-to-day clinic flow by collaborating with clinical and administrative colleagues at the Rapid Valley Clinic

What You Bring

• Excellent verbal communication and customer-service skills for frequent face-to-face and telephone contact
• Comfort with computers, data-entry systems, and basic office technology used in registration workflows
• Strong attention to detail and the ability to juggle multiple tasks in a busy clinic setting
• High school diploma or equivalent educational background
• Demonstrated reliability, organization, and commitment to confidentiality
• Prior experience in customer service, front-desk support, or similar patient-facing duties preferred

More About Monumenthealth

Monumenthealth is hiring for this role and offers a supportive team environment.

Apply Today

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