Enrollment and Student Support Specialist

Merceruniversity is seeking a dedicated Enrollment and Student Support Specialist to join its team in Atlanta, GA 30341. This full-time position focuses on helping students navigate enrollment pathways and access the resources they need for success in a friendly campus setting near Atlanta.

Role Overview

As an Enrollment and Student Support Specialist with Merceruniversity in Atlanta, GA 30341, you will serve as a primary point of contact for individuals exploring educational options and for those already in the process of joining programs. The role centers on delivering clear information, streamlining enrollment steps, and ensuring every student interaction feels supportive and efficient. Working full time on site, this Enrollment and Student Support Specialist opportunity lets you contribute directly to positive student experiences while collaborating with colleagues who value accuracy and responsiveness. Candidates searching for Enrollment and Student Support Specialist jobs in Atlanta, GA 30341 or Merceruniversity careers will find this position ideal for building expertise in educational support services.

Core Duties

• Respond promptly to questions from prospective and current students about enrollment requirements, timelines, and available pathways.
• Guide applicants through registration steps, document collection, and status updates to keep processes moving smoothly.
• Maintain up-to-date student records and enrollment data using standard systems while protecting confidentiality.
• Connect individuals with relevant campus resources, academic advising contacts, and program details when further assistance is needed.
• Identify and resolve common enrollment barriers through patient problem-solving and follow-up communication.
• Share feedback with internal teams to refine support processes and improve the overall student journey.

What We're Looking For

• Excellent verbal and written communication skills that make complex enrollment details easy to understand.
• Strong organizational abilities and attention to detail for managing multiple student inquiries and accurate record keeping.
• A genuine customer-service mindset focused on listening carefully and delivering helpful, respectful assistance.
• Comfort with common digital tools and student information platforms used in educational settings.
• Reliability, time-management skills, and the capacity to work effectively both independently and as part of a larger support group.
• Prior role experience involving administrative support, student services, or client-facing enrollment work is considered a plus.

About the Company

Merceruniversity is hiring for this role and offers a supportive team environment.

Apply Today

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