Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Website: mercer.edu
Mercer University is a private research university in Macon, Georgia, United States. Founded in 1833 as Mercer Institute and gaining university status in 1837, it is the oldest private university in the state and enrolls more than 9,000 students in 12 colleges and schools. Mercer is a member of the Georgia Research Alliance. It is classified as a "R2: Doctoral Universities — High research activity".
Public cache only — not an employee review.
Merceruniversity is seeking a dedicated Enrollment and Student Support Specialist to join its team in Atlanta, GA 30341. This full-time position focuses on helping students navigate enrollment pathways and access the resources they need for success in a friendly campus setting near Atlanta. Role Overview As an Enrollment and Student Support Specialist with Merceruniversity in Atlanta, GA 30341, you will serve as a primary point of contact for individuals exploring educational options and for those already in the process of joining programs. The role centers on delivering clear information, streamlining enrollment steps, and ensuring every student interaction feels supportive and efficient. Working full time on site, this Enrollment and Student Support Specialist opportunity lets you contribute directly to positive student experiences while collaborating with colleagues who value accuracy and responsiveness. Candidates searching for Enrollment and Student Support Specialist jobs in Atlanta, GA 30341 or Merceruniversity careers will find this position ideal for building expertise in educational support services. Core Duties Respond promptly to questions from prospective and current students about enrollment requirements, timelines, and available pathways. Guide applicants through registration steps, document collection, and status updates to keep processes moving smoothly. Maintain up-to-date student records and enrollment data using standard systems while protecting confidentiality. Connect individuals with relevant campus resources, academic advising contacts, and program details when further assistance is needed. Identify and resolve common enrollment barriers through patient problem-solving and follow-up communication. Share feedback with internal teams to refine support processes and improve the overall student journey. What We're Looking For Excellent verbal and written communication skills that make complex enrollment details easy to understand. Strong organizational abilities and attention to detail for managing multiple student inquiries and accurate record keeping. A genuine customer-service mindset focused on listening carefully and delivering helpful, respectful assistance. Comfort with common digital tools and student information platforms used in educational settings. Reliability, time-management skills, and the capacity to work effectively both independently and as part of a larger support group. Prior role experience involving administrative support, student services, or client-facing enrollment work is considered a plus. About the Company Merceruniversity is hiring for…
Generated for personal interview prep · 2026-07-15 UTC · getajob.ai