Collections Negotiator

Lowell is hiring a Collections Negotiator for its team in Leeds. This full-time Collections Negotiator role lets you apply strong interpersonal skills to settle accounts effectively while representing the company with fairness and care.

Position Summary

As a Collections Negotiator at Lowell based in Leeds, you will handle a portfolio of accounts by opening constructive dialogue with customers and shaping realistic settlement options. The post demands a balanced approach that protects company interests yet recognises individual situations. Day-to-day work centres on clear communication, accurate documentation and reaching mutually workable outcomes under applicable rules. Candidates who enjoy purposeful conversations and measurable results will find the Collections Negotiator position in Leeds a natural fit for career focus and steady progression.

Responsibilities

• Contact customers by telephone and approved channels to review account status and explore repayment possibilities
• Negotiate tailored settlement arrangements that respect personal circumstances while advancing recovery goals
• Log every interaction, promise and agreement promptly and precisely within company systems
• Monitor ongoing compliance with agreed plans and take timely follow-up action when needed
• Partner with internal colleagues to resolve complex cases and exchange practical techniques
• Uphold all relevant regulations, ethical guidelines and internal policies during every exchange

Skills & Qualifications

• Excellent spoken communication paired with genuine listening ability
• Proven negotiation talent and confidence when managing difficult or sensitive discussions
• Empathy balanced with firmness to keep conversations productive
• Strong organisation to oversee multiple accounts and deadlines simultaneously
• Familiarity with standard office software and readiness to learn specialised collection platforms
• Resilience, self-motivation and a clear focus on achieving fair results

Working at Lowell

Lowell is hiring for this role and offers a supportive team environment that encourages professional growth and day-to-day collaboration among Collections Negotiators.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.