Employee Navigator Team Lead

Bbinsurance invites qualified professionals to apply for the Employee Navigator Team Lead position, a full-time remote role serving the USA and designed for candidates seeking Employee Navigator Team Lead jobs in United States or Bbinsurance careers.

The Opportunity

This remote Employee Navigator Team Lead opening at Bbinsurance represents a chance to step into a leadership position that directly supports employees through benefits guidance while managing a high-performing team. Ideal for those looking for Employee Navigator Team Lead near me options or full-time remote opportunities focused on people leadership and service excellence across the United States.

What You'll Do

• Guide and coach a team of Employee Navigators on best practices for assisting individuals with plan selections, enrollment processes, and ongoing benefits questions.
• Handle escalated cases that require advanced problem-solving and clear communication of complex policy details.
• Design and deliver training sessions that keep the team current on plan changes, tools, and customer-service standards.
• Track team productivity and quality indicators, then convert insights into actionable process refinements.
• Coordinate with internal partners to ensure seamless handoffs and consistent support experiences.
• Promote a culture of accuracy, empathy, and continuous improvement within the navigation function.

Requirements

• Demonstrated experience leading or supervising teams that deliver benefits or employee-support services.
• Solid working knowledge of health and welfare benefits, enrollment workflows, and common navigation platforms.
• Strong verbal and written communication skills that enable clear explanations for both team members and employees.
• Proven ability to coach others, set goals, and measure progress against service standards.
• Comfort using standard productivity tools and benefits-related software to manage daily workloads.
• Self-motivation and organization suited to independent remote work while remaining highly responsive to a distributed team.

Working at Bbinsurance

Bbinsurance is hiring for this role and offers a supportive team environment. The Employee Navigator Team Lead will join a remote-friendly setting that values collaboration, professional development, and the impact of effective benefits guidance for people across the USA.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.