Call Center Representative

Serenity Mental Health Centers is hiring a full-time Call Center Representative in Lehi, Utah County. If you have strong communication skills, professionalism, and the ability to thrive in a high-volume inbound call center environment, this customer support role offers the opportunity to start at $16.50 per hour with growth to $19.50 per hour within six months.

About the Role

As a Call Center Representative for Serenity Mental Health Centers in Lehi, you'll be the first point of contact for inbound callers seeking mental health services and support. This full-time position operates in a fast-paced call center where clear communication and professionalism directly drive customer satisfaction and service outcomes.

What You'll Do

• Answer inbound calls and route them professionally and efficiently
• Schedule patient appointments and coordinate calendars
• Address customer inquiries regarding services and organizational policies
• Accurately document caller information and call details
• Maintain professional communication standards with every caller
• Follow established protocols and quality standards
• Provide additional administrative support when needed

What We're Looking For

• Excellent verbal communication and active listening abilities
• Professional demeanor and patience in high-call-volume settings
• Ability to manage multiple priorities and stay organized
• Attention to detail in documentation and record-keeping
• Dependable attendance and commitment to customer service
• Openness to learning company systems and procedures
• Positive attitude and eagerness to contribute to the team

About Serenity Mental Health Centers

Serenity Mental Health Centers serves the Lehi and surrounding Utah County area. Our organization is dedicated to connecting community members with accessible mental health care and support services.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.