Strategic Client Success Manager, Enterprise

Join Cordial as a Strategic Client Success Manager, Enterprise to drive customer success and retention for our most important enterprise clients across the United States. This is a full-time position for a strategic leader who thrives in building and nurturing high-impact client relationships.

About the Role

As Strategic Client Success Manager, Enterprise at Cordial, you will serve as the primary strategic partner to our largest enterprise accounts. You'll focus on maximizing client value, ensuring adoption of our platform, and driving expansion opportunities that align with their business objectives.

What You'll Do

• Develop and execute tailored success strategies for assigned enterprise clients to achieve their business and growth goals
• Serve as the trusted strategic advisor and primary point of contact for enterprise account leadership and stakeholders
• Monitor client health metrics, usage patterns, and engagement to proactively identify risks and expansion opportunities
• Collaborate with product, implementation, and support teams to ensure successful platform adoption and integration
• Drive upsell and expansion initiatives by identifying additional use cases and value-add opportunities within enterprise accounts
• Conduct business reviews and strategy sessions to align client objectives with platform capabilities and outcomes
• Build executive relationships and demonstrate ROI through measurable results and strategic reporting

What We're Looking For

• Proven experience in enterprise client success, account management, or similar customer-facing strategic roles
• Demonstrated ability to manage complex, high-value client relationships and navigate multi-stakeholder dynamics
• Strong communication and presentation skills with the ability to translate business needs into strategic solutions
• Strategic thinking with a focus on driving measurable business outcomes and client ROI
• Understanding of SaaS platforms, customer engagement, or marketing technology preferred
• Ability to work cross-functionally and influence teams across an organization
• Experience developing and managing strategic account plans and executive relationships

About Cordial

Cordial, founded in 2014, was built on the belief that marketing should be more human and empathetic. We're a customer engagement platform dedicated to inspiring more thoughtful, personal communication between brands and their customers. Our team is passionate about creating technology that puts humanity and genuine connection at the heart of customer experience.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.