Northport VA Medical Center Call Center Operator

Join 116508 Innovation At Work as a Call Center Operator at Northport VA Medical Center in Sunken Meadow, New York. This is a part-time position working the 3:00 PM to 11:00 PM shift, where you'll serve as the vital communication hub connecting patients, staff, visitors, and emergency responders with critical medical services.

About the Role

As the primary voice of Northport VA Medical Center's switchboard, you'll manage high-volume telephone communications with professionalism and precision. Your role bridges patients and their families with care teams, directs staff to appropriate departments, assists visitors, and maintains calm, clear communication during medical emergencies. This position is essential to hospital operations—every call you handle directly impacts patient care and safety.

What You'll Do

• Answer and route incoming calls to the correct departments, physicians, and medical staff
• Identify and prioritize emergency calls, following established protocols for immediate dispatcher notification
• Maintain organized call logs and accurately document messages for staff
• Provide courteous, professional assistance to patients, families, and visitors inquiring about services or patient status
• Operate and troubleshoot switchboard equipment and phone systems
• Follow HIPAA and patient privacy guidelines when handling sensitive information
• Remain alert and composed during high-stress situations and multi-line call periods

What We're Looking For

• Reliable, professional communication skills and a calm demeanor under pressure
• Ability to multitask and handle multiple phone lines simultaneously
• Strong organizational skills and attention to detail for message accuracy
• Willingness to work a consistent evening shift (3:00 PM–11:00 PM)
• Basic computer and phone system proficiency
• Commitment to confidentiality and healthcare privacy standards
• High school diploma or equivalent preferred

About 116508 Innovation At Work

116508 Innovation At Work partners with the Northport VA Medical Center to deliver exceptional service support. We pride ourselves on connecting talented individuals with meaningful healthcare roles where they directly contribute to veteran care and medical excellence.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.