- Company: Alaska Airlines
- Location: Kahului, Maui
Alaska Airlines — company details are preparing and update automatically in a few seconds (or refresh).
Alaska Airlines is seeking a Customer Service Agent in Kahului, Maui for a part-time position. Help travelers navigate their journeys and address their concerns with genuine care and professional expertise.
About the Role
Join Alaska Airlines' customer service team in Kahului as a part-time Customer Service Agent. You'll engage directly with guests, solving problems and enabling smooth travel experiences. This role includes a $5,000 sign-on bonus.
What You'll Do
- Handle guest inquiries across phone, email, chat, and other platforms
- Process flight bookings, modifications, and cancellations
- Troubleshoot travel delays, cancellations, and guest concerns with empathy
- Answer questions about fares, schedules, baggage policies, and travel procedures
- Document all interactions accurately in company systems
- Route complex issues to specialized teams while keeping guests updated
- Adapt to seasonal travel demands and maintain service quality
What We're Looking For
- Strong communication skills, both written and verbal
- Ability to handle multiple tasks and conversations simultaneously
- Genuine interest in helping guests solve their travel challenges
- Proficiency using computer systems and navigating different applications
- Part-time availability and flexibility for shift work
- Problem-solving mindset and patience in high-pressure situations
- Prior customer service experience is valuable; we provide training
About Alaska Airlines
Alaska Airlines is a major carrier serving guests throughout North America. We're dedicated to delivering dependable service, competitive pricing, and genuine hospitality across all our routes and communities.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Service Agent
- Employer Alaska Airlines
- Location Kahului, Maui
- Type Part Time
- Posted June 30, 2026
- Apply by August 1, 2026
- Overview Full job description on this page (233 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer service agent
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Employer website
Explore related openings
Occupation family: Customer service agent
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free candidate alerts — we email you when matching roles go live.
Create alert for “Service Agent”Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.