Pro Customer Service/Sales

Join Home Depot's Pro Customer Service and Sales team as a dedicated professional delivering industry-leading support to construction contractors, business owners, and commercial enterprises in Jamestown, Chautauqua County. This full-time position is your opportunity to build lasting relationships with professional customers while advancing your career in retail leadership and sales.

About the Role

As a Pro Customer Service and Sales specialist, you'll be the trusted point of contact for Home Depot's most demanding customers. You'll manage the complete customer lifecycle—from initial inquiry through project completion—ensuring every professional contractor and commercial buyer receives personalized attention, expert guidance, and seamless service that keeps their jobs on schedule and within budget.

What You'll Do

• Process and coordinate orders for professional customers with accuracy and speed
• Provide expert product recommendations tailored to specific project requirements and contractor needs
• Oversee safe loading of materials and equipment, ensuring proper handling and delivery logistics
• Develop relationships with regular Pro customers and identify opportunities to expand their purchasing
• Address customer concerns quickly and professionally, resolving issues to maintain satisfaction
• Maintain detailed knowledge of inventory, pricing, and product specifications across departments
• Coordinate delivery solutions and timing to match project schedules
• Meet and exceed sales targets while prioritizing customer retention and service quality

What We're Looking For

• Proven experience in customer service, sales, or related roles—ideally with professional or commercial clients
• Strong communication skills and ability to build trust with diverse customer types
• Problem-solving mindset with the ability to handle pressure and complex requests
• Familiarity with construction terminology, materials, and industry practices (preferred but not required)
• Reliability and availability for a full-time position with flexible scheduling as needed
• Willingness to learn Home Depot's systems, products, and Pro customer standards

About Home Depot

Home Depot serves millions of customers and professional contractors across North America. Our Pro division has earned the loyalty of serious builders and business owners by combining product expertise, operational reliability, and customer-first service. In Jamestown, we're part of a community-focused team committed to helping local businesses and contractors succeed.

How to Apply

Ready to launch your career in Pro sales and customer service? Apply today through this listing to join our team in Jamestown.