Customer Service Specialist II/Technical Support Analyst

ASM Research, An Accenture Federal Services Company is hiring a full-time Customer Service Specialist II/Technical Support Analyst in La Cienga, Santa Fe County to deliver dependable, customer-first technical support. If you thrive on solving problems across multiple channels and take pride in seeing issues through to resolution, this role is built for you.

About the Role

As a Customer Service Specialist II/Technical Support Analyst, you will serve as an intermediate-level point of contact for users of the IDR Gateway platform. You will guide customers through account sign-up and sign-in, organization setup, organization association, and user management, while contributing to the research, analysis, and day-to-day operational work that keeps support running smoothly. This is an on-site position in La Cienga, Santa Fe County.

Key Responsibilities

• Assist users with IDR Gateway sign-up, sign-in, and authentication questions.
• Support organization setup, organization association, and user management requests from start to finish.
• Own customer support cases end to end across phone, email, web chat, and back-office channels.
• Carry out related research, analysis, and operational tasks that support the wider customer support function.
• Document interactions clearly and follow issues through to a complete resolution.

Qualifications

• Demonstrated experience delivering intermediate-level customer or technical support.
• Comfort working across multiple support channels, including phone, email, and web chat.
• Familiarity with account, authentication, and user management processes such as sign-up, sign-in, and organization administration.
• Strong communication, problem-solving, and organizational skills, with attention to detail.
• Ability to work on-site in La Cienga, Santa Fe County in a full-time capacity.

About ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, delivers technology and support services that help organizations and their users operate with confidence. Joining the team means becoming part of a group that values reliable service, careful analysis, and a genuine commitment to the people it supports.

How to Apply

Ready to take ownership of meaningful customer support work? Apply for the Customer Service Specialist II/Technical Support Analyst position with ASM Research, An Accenture Federal Services Company, in La Cienga, Santa Fe County through the full listing on Adzuna.