Telefonischer Kundenberater im Gesundheitswesen – Medizinproduktebrater – Rostock

Mtr invites applications for the Telefonischer Kundenberater im Gesundheitswesen - Medizinproduktebrater - Rostock position based in Mecklenburg-Vorpommern, Germany, Germany. This full-time opening centres on delivering professional telephone guidance to customers seeking support with medical products in a healthcare context.

Role Overview

The Telefonischer Kundenberater im Gesundheitswesen - Medizinproduktebrater - Rostock role at Mtr places you at the heart of customer interactions within Mecklenburg-Vorpommern, Germany, Germany. You will act as a knowledgeable point of contact who clarifies product details, addresses enquiries and helps clients make informed choices about medical items. Success in this full-time post depends on clear dialogue, careful listening and a genuine commitment to supporting people who rely on reliable product counsel. The environment rewards accuracy, empathy and the ability to translate technical information into practical advice that customers can readily apply.

Key Responsibilities

• Handle incoming telephone calls from individuals and healthcare-related enquirers seeking information on medical products
• Provide precise explanations of product characteristics, intended uses and relevant considerations so callers gain full understanding
• Recommend suitable medical product options that match stated customer requirements and contexts
• Record all conversation outcomes thoroughly and maintain up-to-date customer records in the available systems
• Escalate specialised questions to the appropriate internal colleagues when deeper technical insight is required
• Follow established procedures for consistent, high-quality telephonic consultation throughout each interaction

Qualifications

• Previous experience delivering customer advice or service by telephone, ideally connected to healthcare or product support settings
• Solid verbal communication skills combined with patience and the capacity to convey complex details simply
• Familiarity with medical products or a demonstrable readiness to acquire product knowledge quickly
• Organised approach to documenting calls and managing multiple enquiries efficiently during full-time hours
• Comfortable working with common office software and customer management tools
• Willingness to perform the Telefonischer Kundenberater im Gesundheitswesen - Medizinproduktebrater - Rostock duties at the Meklenburg-Vorpommern location

Why Join Mtr

Mtr is hiring for this role and offers a supportive team environment. Team members in the Telefonischer Kundenberater im Gesundheitswesen - Medizinproduktebrater - Rostock position in Mecklenburg-Vorpommern, Germany, Germany benefit from collaborative colleagues who encourage professional growth while focusing on excellent customer outcomes.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.