Staff Software Engineer, Customer Experience

Staff Software Engineer, Customer Experience at Metropolis, based in Bengaluru, India. This is a full-time position where you'll provide technical leadership for a customer experience platform team, shaping product direction and engineering excellence across a rapidly scaling operation.

About the Role

Metropolis transforms everyday transactions through computer vision and AI-driven technology, making parking and mobility experiences seamless and effortless for millions of users. As Staff Software Engineer leading our Customer Experience application development, you'll architect the technical foundations for a platform serving high-volume locations, fleet operations, and aviation use cases. This role combines hands-on engineering expertise with strategic technical leadership, requiring you to chart direction for the organisation's product evolution whilst fostering a culture of innovation and excellence within your engineering teams.

What You'll Do

• Define and communicate a technical strategy and long-term roadmap that aligns product capabilities with organisational goals across multiple teams
• Build systems and processes that ensure reliability at scale whilst enabling rapid prototyping and data-driven feature validation
• Accelerate the engineering team's productivity and quality through thoughtful architecture decisions and technology investments
• Mentor and recruit exceptional engineers, developing talent whilst strengthening the team's technical depth
• Foster collaborative spaces where diverse technical and product perspectives combine to drive the strongest solutions forward
• Deliver platform capabilities that differentiate Metropolis in the marketplace and unlock value for users globally

What You Bring

• A minimum of 10 years designing, building, and shipping customer-focused applications and digital products
• Proven track record of setting technical direction and winning buy-in across engineering organisations
• Expertise designing and operating large-scale distributed systems handling high-volume consumer transactions
• Mastery of core computer science principles and expert-level proficiency in Scala, Java, or similar production languages
• Substantial experience architecting data-intensive platforms and analytics infrastructure
• Nuanced understanding of release engineering practices, operational trade-offs, and system lifecycle considerations
• Ability to articulate complex architectural and technical concepts to both technical peers and non-technical stakeholders
• Experience collaborating across product, design, and business teams to deliver solutions for consumer and enterprise customers
• Working knowledge of our technology environment: TypeScript, React, Scala, Java, MySQL, PostgreSQL, Snowflake, AWS, Git, GitHub, Copilot, Claude Code, and Datadog

More About Metropolis

Joining Metropolis means becoming part of a team building transformative technology at the intersection of parking, mobility, and real estate. We're committed to fostering an inclusive culture where every voice contributes and the strongest ideas shape our direction. The role requires a minimum of three days per week on-site in Bengaluru to support collaboration, team culture, and direct customer engagement. Metropolis is an equal opportunity employer committed to building diverse teams and making hiring decisions based solely on merit, qualifications, and business needs.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.