- Full Time
- Boston, MA
LogicMonitor at a glance
logicmonitor.com- Founded 2008
LogicMonitor
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
To learn more about life at LogicMonitor, check out our Careers Page.
What You’ll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.
Here’s a closer look at this key role:
Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer’s business goals and challenges and to align LM technology solutions to those goals.
Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.
Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.
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3-8+ years experience required in a similar technical role
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Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
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Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
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Virtualization (VMWare, Hyper-V, Xen Server, etc…)
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Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
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LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
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WMI, PerfMon, JDBC, SNMP, SMTP, JMX
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Webservers (IIS, Apache, Tomcat, etc…)
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Active Directory
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Database (SQL, MySQL, Postgress, etc…)
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Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc…)
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Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
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Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
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Willingness to travel to deliver onsite training/evangelism
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 17/08/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
#LI-SS1 #LI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
To apply for this job please visit www.logicmonitor.com.
Terms used in this posting
- 401k
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore LogicMonitor online
What people say about LogicMonitor
- Travis CI: From Open to Minimum Vacation Policy
- Show HN: Server Check.in, one year later
- Job hunting experience (and few advices)
Recent news
- AI & Data Exchange 2026: LogicMonitor’s Justin Fessler on necessary role of visibility in managing zero trust - Federal News Network
- LogicMonitor, IBM, Red Hat Collaborate to Automate IT Operations - ExecutiveBiz
- Is LogicMonitor the Real SolarWinds Alternative for Autonomous IT Simplicity? - The Futurum Group
- Climb and LogicMonitor announce U.S. partnership - ROI-NJ
- How LogicMonitor Is Building The Future Of Agentic AI And Autonomous IT - Forbes
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Boston, Suffolk County
Weather right now in Boston, Suffolk County: checking… · Local time: · Air quality: · Daylight:
Boston is the capital and most populous city of the U.S. state of Massachusetts. It serves as a cultural and financial center of New England, a region of the Northeastern United States. Boston has an area of 48.4 sq mi (125 km2) and a population of 675,647 as of the 2020 census, making it the third-most populous city in the Northeastern United States after New York City and Philadelphia. The larger Greater Boston metropolitan statistical area had a population of 4.9 million in 2023, making it the largest metropolitan area in New England and the eleventh-largest in the United States.
Massachusetts, officially the Commonwealth of Massachusetts, is a state in the New England region of the Northeastern United States. It borders the Atlantic Ocean and the Gulf of Maine to its east, Connecticut and Rhode Island to its south, New Hampshire and Vermont to its north, and New York to its west. Massachusetts is the seventh-smallest state by land area. With an estimated population of ove
Note: Morocco observes a public holiday on Jul 30 — Enthronement.
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- Elevation 29m (95 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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