Solutions Engineering Manager

• Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.
• Establish and maintain your role as a territory / segment’s primary technical advisor; think of yourself as the CTO of every customer relationship.
• Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations.
• Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery.
• Identify opportunities for expansion of Glean within customer install bases.
• Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.
• Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention.
• Partner cross-functionally with Product Management, Engineering, and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements.
• Be an active member of the Glean customer technical community helping to drive industry recognition and best practices.

• Pre or post-sales solution consultant experience in a rapidly growing software company.
• Proven experience in people leadership, talent development, and performance management.
• 7-10 plus years of SE experience: Managers typically have a proven track record of success in sales engineering, with experience working on complex deals and collaborating with cross-functional teams.
• API and integration experience in a hybrid or SaaS environment.
• Deep understanding of cloud architecture, security, and networking, including cloud and on-premise.
• Deep understanding of integration architecture, including API expertise
• Hands-on experience with cloud technologies, particularly Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
• Cloud security, information security, and audit experience to represent technical and audit frameworks with customer stakeholders and executives.
• Strong Technical Background: SEM must have a strong understanding of the company’s products and services, as well as the technical skills to provide guidance and coaching to SEs and customers.
• Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously, prioritize tasks, and allocate resources effectively.
• Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders, both internally and externally.
• Interpersonal Skills:
  • Excellent active listening, communication, and professional presentation skills.
  • High emotional intelligence.
  • Project planning and execution capabilities.
  • Proactive and self-motivated.
  • Highly organized and detail-oriented.
  • Startup DNA + Do Whatever It Takes (DWIT)
  • Data-driven mindset for assessing success and identifying opportunities for improvement.

Location:

• This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.