Shipping/RMA (Returned Materials Authorization) Coordinator

Position Summary

IEM is seeking a detail-oriented and results-driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving. A valid forklift certification is required.

Please note: This position requires 100% in-office presence in our Surrey, B.C. offices and does not offer remote work.

Key Responsibilities:

• Processing and following up on any open RMA orders
• Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
• Manually load or unload RMA orders from pallets, skids, or other lifting devices
• Process changes in ERP system (INFOR)
• Confirm quality checks and documentation have been completed
• Communicate with vendors on returning items for replacement or receiving credit notes
• Follow existing RMA processes and protocols; looking for improvements to current processes
• Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis,
• sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues;
• Immediate notification to all stakeholders of any potential delay of materials
• Maintain accurate files in regard to pricing, order confirmations, and other vendor related issues
• The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:  

• High school graduate with some technical post secondary training or experience preferred
• Minimum of 2+ years working in Warehouse/Shipping
• Previous RMA experience in Manufacturing preferred
• One year of forklift experience combined with a valid forklift certification preferred
• Strong communication, time management, organizational and problem-solving skills
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with
• the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Access to reliable vehicle as traveling from buildings may be required
• Able to handle heavy lifting (up to 50lbs)
• Able to travel and work at all IEM sites

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

Compensation Range: $22 – $30 CAD