Service Leader – Commercial Lines

Relationinsurance invites qualified professionals to apply for the Service Leader - Commercial Lines position available in 11 locations. This full-time opportunity suits candidates searching for Service Leader - Commercial Lines jobs in 11 locations, Service Leader - Commercial Lines near me, or Relationinsurance careers who want to lead commercial account service delivery with clear ownership and impact.

Position Summary

As Service Leader - Commercial Lines at Relationinsurance in 11 locations, you will direct the service function supporting commercial accounts. The role centers on guiding team performance, protecting client satisfaction, and maintaining accurate, timely handling of policies and requests. You will set service standards, remove barriers for your team, and keep commercial-line workflows aligned with client expectations and internal goals. Success depends on practical leadership, deep familiarity with commercial lines practices, and steady communication across functions so that every account receives consistent, high-quality attention in 11 locations.

Day-to-Day Responsibilities

• Lead, coach, and prioritize work for the commercial lines service team so daily tasks, renewals, and service requests stay on track.
• Own the client experience for assigned commercial accounts, including timely responses, issue escalations, and clear status updates.
• Oversee renewal preparation, endorsements, certificate requests, and documentation accuracy for commercial policies.
• Partner with sales, claims, and operations colleagues to resolve complex commercial coverage questions and service gaps.
• Track service metrics, spot workflow inefficiencies, and introduce practical adjustments that improve speed and quality.
• Train staff on commercial lines products, processes, and client-service best practices while reinforcing accountability.
• Maintain organized account records and ensure all service activity meets compliance and documentation standards.

Who We're Looking For

• Demonstrated experience leading service work in a commercial lines environment, including coaching and performance management.
• Working knowledge of commercial insurance coverage concepts, policy cycles, and typical service transactions.
• Strong written and verbal communication skills for client conversations and cross-team coordination.
• Ability to organize competing priorities, interpret service data, and guide staff through high-volume periods.
• Problem-solving orientation with attention to detail and a focus on accurate, professional client outcomes.
• Readiness to operate effectively across 11 locations while modeling a collaborative, results-driven approach.

About the Company

Relationinsurance is hiring for this Service Leader - Commercial Lines role and offers a supportive team environment.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.