- Full Time
- Waterloo, ON
TextNow, Inc.
We believe that communication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected.
As TextNow continues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs team is responsible for identifying, validating, and scaling AI-powered solutions that create measurable impact for customers and employees.
We’re looking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerate TextNow’s adoption of AI technologies.
What You’ll Do
Build AI-Powered Solutions
- Design, develop, and deploy AI-enabled applications, services, and automations
- Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks
- Evaluate emerging AI technologies and rapidly prototype new concepts
- Transform proofs-of-concept into scalable production systems
Lead Technical Delivery
- Drive architecture and implementation decisions for AI initiatives
- Define patterns and standards for AI application development
- Balance experimentation speed with security, governance, and operational excellence
- Ensure solutions are reliable, observable, maintainable, and cost-effective
Enable the Organization
- Partner with business stakeholders to identify high-value AI opportunities
- Translate business problems into technical solutions
- Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations
- Help teams adopt AI capabilities and best practices
Build Internal AI Capabilities
- Develop reusable AI services, frameworks, and components
- Create integrations with enterprise platforms and business systems
- Design automation workflows that reduce manual effort and increase operational efficiency
- Contribute to AI governance, evaluation frameworks, and responsible AI practices
Mentor and Influence
- Coach engineers and technical stakeholders on AI development approaches
- Share knowledge, best practices, and lessons learned
- Drive technical discussions and influence the direction of TextNow’s AI strategy
What You Bring
Technical Experience
- 5+ years of software development experience
- Experience designing and delivering production-grade software systems
- Strong programming skills in one or more modern languages (Go, Python, TypeScript, Ruby, or similar)
- Experience with cloud platforms and modern deployment practices
AI & Automation Experience
- Hands-on experience building applications with Large Language Models
- Experience training custom models
- Understanding of prompt engineering, evaluation methodologies, and AI system design
- Experience with workflow automation and orchestration platforms
- Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks
Delivery & Collaboration
- Comfortable operating in ambiguous environments with evolving requirements
- Strong communication skills with technical and non-technical audiences
- Demonstrated ability to lead projects from concept through deployment
- Ability to identify opportunities independently and drive execution
Mindset
- Curious and pragmatic
- Strong ownership mentality
- Bias toward experimentation and learning
- Able to balance speed with long-term sustainability
- Excited by solving business problems using technology
Nice to Have
- Experience building enterprise AI solutions
- Experience with OpenAI, Anthropic, Google, or open-source model ecosystems
- Experience with observability and AI performance monitoring
- Experience implementing AI governance, evaluation, or security frameworks
- Telecommunications industry experience
- Experience building internal developer productivity tools
To apply for this job please visit job-boards.greenhouse.io.
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Working in Waterloo, Waterloo region
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Waterloo is a city in and the county seat of Black Hawk County, Iowa, United States. It is the eighth-most populous city in Iowa, with a population of 67,314 at the 2020 census. Waterloo comprises a twin conurbation with neighboring municipality Cedar Falls, and is the larger of the two cities. The Waterloo – Cedar Falls metropolitan area has an estimated 170,000 residents.
Ontario is the southernmost province of Canada. Located in Central Canada, Ontario is the country's most populous province. As of the 2021 Canadian census, it is home to over 14 million people, which is 38.5% of the country's population. Ontario is the second-largest province by total area and the fourth-largest jurisdiction of all the Canadian provinces and territories. It is home to the nation's
- Elevation 329m (1,079 ft)
Source: Wikipedia (state)
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