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Senior Channel Manager – Customer Relations & AI Operations

Marktplaats BV

Marktplaats BV — Amsterdam, Noord-Holland

Description Key responsibilities Own tactical and operational relationships with vendors, outsourcing partners and internal stakeholders. Lead operational governance, business reviews and escalation handling. Be accountable for service delivery across Customer Service, Consumer Support, Back Office, Business Support and Outreach. Drive performance against SLAs, CSAT, productivity, cost and quality…

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Working in Amsterdam

Amsterdam is the capital and largest city of the Netherlands. It has a population of 933,680 in June 2024 within the city proper, 1,457,018 in the urban area and 2,480,394 in the metropolitan area. Located in the Dutch province of North Holland, Amsterdam is colloquially referred to as the "Venice of the North", for its large number of canals, now a UNESCO World Heritage Site.

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