Retail Team Leader – Keyholder

Verabradley is hiring a full-time Retail Team Leader - Keyholder for its location at Crocker Park - Westlake, OH. Step into this leadership role where you will oversee store operations, support your team, and deliver outstanding customer experiences as a trusted keyholder.

Role Overview

The Retail Team Leader - Keyholder at Verabradley in Crocker Park - Westlake, OH is a hands-on full-time position focused on guiding daily retail activities while holding responsibility for store access, security, and smooth shift execution. This role places you at the center of floor leadership, helping the team meet sales objectives, maintain operational standards, and create an inviting shopping environment for every guest. You will work on site at Crocker Park - Westlake, OH, balancing people management with practical store duties that keep the location running efficiently from open to close.

Responsibilities

• Open and close the store following established security and operational procedures as the designated keyholder
• Lead and coach retail associates throughout each shift to achieve team sales and service goals
• Deliver exceptional customer service and resolve guest concerns promptly and professionally
• Monitor sales performance, encourage product knowledge, and support efforts to reach daily targets
• Oversee cash handling, register operations, and basic inventory accuracy processes
• Maintain visual merchandising standards and keep the sales floor organized and appealing
• Train new team members on store procedures, service expectations, and product highlights
• Uphold store safety, loss-prevention practices, and compliance with company guidelines

Who We're Looking For

• Previous retail experience with demonstrated leadership or keyholder duties
• Strong interpersonal and communication skills suited to guiding a team
• Customer-focused attitude and calm problem-solving ability
• Reliability, attention to detail, and willingness to work flexible full-time hours including evenings and weekends
• Basic knowledge of sales floor operations, cash handling, and inventory routines
• Self-motivated individuals ready to take ownership of store opening, closing, and shift leadership

More About Verabradley

Verabradley is hiring for this Retail Team Leader - Keyholder role and offers a supportive team environment at the Crocker Park - Westlake, OH location.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.