Retail Operations Manager

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

Summary: 

Oversees the Retail Sales Operations team that services Traeger’s national / big box accounts. This manager will oversee day-

to-day operational tasks, ensure the team is well represented and advocated for cross-functionally, serve as the point

person for escalations and drive continuous improvement initiatives to ensure a best-in-class experience for our

customers. Success in this role will require strong leadership skills, technical abilities, a service-oriented mindset and a

strong ability to communicate clearly and concisely.

What You’ll Do:

• Provide day-to-day leadership and oversight for the Retail Sales Operations team, ensuring consistent execution of

core operational functions.

• Develop, implement, and manage short- and long-term goals, objectives, policies, and operating procedures

for the Retail Sales Operations function.

• Monitor, analyze, and report on operational KPIs as directed by leadership; implement process

improvements to achieve performance targets.

• Partner with leadership to provide insights, recommendations, and guidance related to new or revised

operating policies, practices, and procedures.

• Serve as the Retail Sales Operations representative in cross-functional collaboration with Sales, Planning, IT,

Logistics, and other key stakeholders to ensure seamless order flow and operational alignment.

• Manage and resolve escalations within the Retail Sales Operations group; independently resolve issues where

appropriate and escalate to leadership when necessary.

• Oversee team workload to ensure balanced and equitable account assignments; proactively identify capacity

challenges and recommend adjustments.

• Manage team scheduling and time-off planning; ensure coverage and operational continuity

• Ensure all core Retail Sales Operations responsibilities are executed effectively, including but not limited to order

management, customer, chargeback dispute resolution, pricing validation, and vendor portal maintenance.

• Play a critical role in ensuring item attributes and master data are accurately set up and maintained within

customer and account portals within established lead times.

• Hold team members accountable for understanding, resolving, and preventing customer chargebacks.

• Own and drive overall OTIF (On-Time In-Full) performance across assigned Retail Sales Operations accounts.

• Maintain a strong knowledge of national account requirements to support successful operational execution.

• Foster a collaborative, high-performing team environment that promotes accountability, teamwork, and

efficient conflict resolution.

• Act as a key stakeholder in the hiring and selection process for the Retail Sales Operations team.

• Coach, mentor, and develop team members, including overseeing onboarding for new hires and conducting

quarterly and annual performance reviews.

• Serve as a collaborative partner and advocate when working with both internal and external stakeholders.

What you’ll need to succeed:

• Direct experience managing, leading, and coaching a team of 8–10 team members minimum, with a focus on

performance, accountability, professional development and operational excellence.

• Direct experience in Operations managing relationships with national key account partners.

• Experience using CRM and ERP systems to manage workflows, analyze data, and support cross-functionaloperational needs.

• Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to

support reporting and decision-making.

• Ability to adapt quickly in a fast-paced, evolving environment and respond effectively to changing priorities.

• Proven capability to multitask and manage competing demands while maintaining accuracy and attention to

detail.

• Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams and

leadership levels.

• Demonstrated ability to think holistically, evaluate complex situations, and make sound, timely decisions that

support both operational and business objectives.

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Dog friendly office 
• Access to a free ski pass to enjoy our beautiful backyard. 
• Great discounts on all things Traeger
• Did we mention all the food?