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Retail Client Manager

  • Full Time
  • London
  • QR code — scan to open this job listing on your phone

dunnhumby at a glance

dunnhumby.com
  • Founded 1989

SEC filings mentioning "dunnhumby": 59search EDGAR

Source: Wikipedia

dunnhumby

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

 

 
We’re looking for a talented Client Manager who expects more from their career. Sitting within the Customer Insight and Personalisation team, this role will work with our Tesco stakeholders to shape customer‑centric, value‑driving workplans across both Insight and Personalisation – connecting customer understanding through to activation and measurement.
 
You’ll be responsible for a team and have the opportunity to become a trusted partner across both our Insight and Personalisation stakeholders, as well as the market‑leading retail media business. This includes exploring new ways to drive relevance through personalised customer engagement, prove supplier value, and unlock incremental investment.
 
Hybrid working 3 days per week across our Hammersmith and Welwyn Garden City offices. 
 
What we expect from you
  • Proven experience managing strong client relationships and accounts, establishing trust and becoming a true partner with clear evidence of value created
  • Experience in, or a strong understanding of, customer engagement, loyalty and personalisation, including how retailers use CRM, media and onsite/app channels to drive customer relevance and behaviour change
  • A strong solutions mindset, with the ability to translate complex client needs into end‑to‑end plans spanning insight, activation and measurement
  • Proactivity and commercial acumen to identify and convert opportunities for increased supplier investment through targeted and measurable personalised activity
  • Proven ability to use data and analytics to generate insights and inform both strategic thinking and activation planning
  • Experience managing senior stakeholders and influencing cross‑functional teams to land messages and drive outcomes
  • Ability to develop measurement strategies and frameworks for personalised activity, partnering with Data Science, Media and Product teams
  • Experience working in test-and-learn environments, using experimentation to optimise customer engagement and prove impact
  • Manage and lead a team of 3 to 4 Client Leads, with accountability for quality and timeliness of deliverables
Backgrounds may include marketing, loyalty, personalisation, retail, or insight‑led commercial roles.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

To apply for this job please visit job-boards.greenhouse.io.

Terms used in this posting

hybrid
A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.

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London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London

England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and

  • Elevation 18m (59 ft)

Source: Wikipedia (state)

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