- Full Time
- Rijswijk, Netherlands
Trevipay at a glance
SEC filings mentioning "Trevipay": 4 — search EDGAR
Trevipay
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
- Must exemplify TreviPay Mission and Values in handling cases and in- and outbound calls.
- Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
- Skilled to de-escalating challenging customers, clients or merchants and providing exceptional customer Use sound judgment to route escalated requests and unresolved issues to the appropriate team members.
- Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
- rovide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
- Welcome change and adapt positively to internal and external changes as well as driving change as needed.
- Dedicated to actively engaging in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
- Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.)
- Complete assigned learning before the due date while actively participating in learning sessions.
- Perform other duties as assigned by leadership.
- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Minimum two years of customer support experience with inbound and outbound calls and cases/email.
- Motivated and enthusiastic with a desire to be in Customer Success.
- Organized and self-sufficient with moderate supervision needed and the ability to communicate a summary of completed tasks to leaders.
- Ability to skillfully manage challenging customer situations.
- Coachable with the ability to improve performance based on feedback.
- Proficient with Outlook, Word, and Excel.
- Ability to work in a team and independent environment.
- Ability to consistently meet expectations in an ever-changing environment.
- Professional written and verbal communication skills.
- Fluent/Native in Bulgarian (Written & Verbal)
- Good written and verbal English (minimum C1)
- Active Listening
- Authentic
- Change Agent
- Confidence
- Display Mindfulness
- Embrace Empathy
- Flexible
- Forward Thinking (Critical, Analytical, Creative)
- Helpful
- Highly Responsive
- Positive Attitude
- Positive Body Language
- Resourceful
- Team Mindset
- Tone of Voice
- Trustworthy
To apply for this job please visit jobs.lever.co.
Explore Trevipay online
Working in Rijswijk, Zuid-Holland
Weather right now in Rijswijk, Zuid-Holland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
South Holland is a province of the Netherlands with a population of over 3.8 million as of January 2023 and a population density of about 1,410/km2 (3,700/sq mi), making it the country's most populous province and one of the world's most densely populated areas. Situated on the North Sea in the west of the Netherlands, South Holland covers an area of 3,308 km2 (1,277 sq mi), of which 609 km2 (235
🇳🇱 Relocation safety for Netherlands: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Netherlands: 3.9% — via World Bank
- Elevation 2m (7 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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