Part Time Patient Customer Service Representative

Join R1rcm as a Part Time Patient Customer Service Representative and deliver compassionate support to patients in Tulsa, Oklahoma. Help healthcare patients navigate their experience with professionalism, empathy, and genuine care.

The Opportunity

As a Patient Customer Service Representative with R1rcm, you'll serve as a trusted resource for patients reaching out with questions, concerns, and support needs. This role connects patients directly with the help they need—whether that's billing clarification, appointment guidance, or account support—making a real difference in their healthcare journey.

Key Responsibilities

• Respond to patient inquiries via phone, email, and chat with professionalism and genuine empathy
• Address billing questions, appointment scheduling, and account support requests
• Document patient interactions accurately and securely in internal systems
• Escalate complex issues to appropriate departments or supervisors promptly
• Maintain patient privacy and confidentiality in accordance with HIPAA and company policies
• Provide clear, patient-friendly explanations of policies and healthcare processes
• Support continuous improvement of the patient experience through feedback

Qualifications

• Strong communication and active listening skills
• Customer service experience or demonstrated commitment to patient care
• Ability to remain calm and professional under pressure
• Basic computer proficiency and comfort with customer management systems
• Excellent attention to detail and organizational abilities
• Commitment to confidentiality and compliance with healthcare regulations

About the Company

R1rcm is a healthcare revenue cycle management company based in Tulsa, Oklahoma, committed to improving how patients interact with healthcare systems. Through technology and human-centered service, R1rcm optimizes the patient financial experience while supporting healthcare providers in delivering exceptional care.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.