Overnight Resident Experience Associate

Placemakr needs an Overnight Resident Experience Associate in Washington, DC to lead late-night resident care across its portfolio. This full-time role puts you front and center in ensuring every overnight guest and resident receives attentive, reliable assistance.

The Opportunity

Placemakr creates flexible living spaces that fuse apartment comfort with hospitality standards in selected neighborhoods. As Overnight Resident Experience Associate you serve as the main after-hours contact for residents at multiple Washington metropolitan area communities. You will manage support requests, keep operations running smoothly, and handle urgent communications so guests enjoy consistent quality no matter the hour. The schedule rotates and covers overnight, weekend, evening, and holiday periods. You will be based at one designated community yet regularly travel among other locations as needs arise, with approved expenses reimbursed.

Key Responsibilities

• Act as the central overnight resource answering resident questions and fulfilling requests with professional care
• Coordinate operational responses and services across several communities so issues are resolved efficiently
• Lead clear communication during after-hours emergencies and escalate situations as required
• Maintain the elevated service standards residents expect while moving between assigned properties
• Support fellow property colleagues by documenting events and ensuring seamless overnight-to-daytime handoffs

Who We're Looking For

• Someone comfortable working full-time overnight shifts, weekends, evenings, and holidays on a rotating basis
• An adaptable professional who stays calm and effective in fast-changing multi-site environments
• A reliable team player ready to travel throughout the Washington metro area from a home-base location
• An individual committed to exceeding expectations so every resident feels well cared for after dark
• Anyone who thrives on collaboration and takes pride in placing excellent service at the center of every interaction

Why Join Placemakr

Placemakr offers a supportive property team culture focused on strong execution and memorable resident experiences. Team members receive competitive pay, company stock options, a 401k plan with 4 percent employer matching, medical vision and dental insurance choices, flexible spending and health savings account options, and 15 accrued PTO days each year that rise to 20 days after two and a half years of service. PTO can be used, rolled over, or cashed out. Additional advantages include a paid day off for your birthday, paid parental leave, paid life insurance, weekly paychecks with optional early access through ZayZoon, and discounts on stays at select company properties nationwide. Exact terms appear in the employee handbook and remain subject to change.

Apply Today

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