Medical Assistant

About the Role

A Medical Assistant (MA) is responsible for providing administrative support to ensure efficient operation of telemedicine and in office visits. MAs support doctors and patients through a variety of tasks related to patient care management, organization, and communication. The target is to complete all activities accurately, with high quality and in a timely manner.

What you’ll do

• Accurate entry of patient demographic/medical data into medical EMR
• Manages patient health information in EMR
• Collects patient records from various sources, as needed
• Send & follow-up lab and imaging orders to appropriate entity, as needed
• Confirm submission of prescriptions by provider to pharmacy
• Process medication refill requests
• Facilitate completion of requested forms by patient
• Responsible for addressing primary care physician questions
• Chart preparation prior to patient’s appointment
• Submission of patient recommendation letters from post visit plan to the primary care physician
• Responsible for updating appointment status
• Manage provider plan post visit
• Schedules follow up appointments/reschedules appointments if needed
• Communicates with providers/patients via company approved platforms
• Assist patients with logging into virtual platform for appointment
• Consistently meets established productivity, schedule adherence, and quality standards
• Manage tasks in EMR, ensuring completion by due date
• Follows protocols in place for patient records
• Maintains patient, employee, and company confidentiality
• Process patient prior authorizations, if applicable
• May perform in-person medical duties including injections, urinalysis, and handling controlled medications/logs
• Measure and record vital signs, if applicable
• TMS treatment with patients, if applicable
• Performs other duties as assigned

Qualifications

Required

Education & Experience

Medical Assistant I:

• High school diploma or GED required
• Previous experience utilizing an EMR/EHR
• 1 year minimum experience in a healthcare setting

Skills & Competencies

• Ability to perform standard clinical processes according to established protocols, within the Medical Assistant scope of work
• Maintain a positive and professional attitude
• Strong interpersonal, oral and written communication skills.
• Strong customer service skills.
• Strong organizational and time management skills.
• Ability to understand and carry out written or oral instructions
• Ability to work independently and report remotely to your supervisor
• Team player with strong collaboration skills
• Critical thinking skills
• Ability to work in a fast-paced environment
• Ability to demonstrate flexibility in managing diverse tasks and responsibilities

Preferred

• Bilingual (English/Spanish)
• TMS certification
• Telemedicine experience
• Knowledge of medical terminology
• Proficient with computer and Windows PC applications
• Proficient with MS Office required (Word, Excel, Outlook, Teams)

Physical Requirements

• Prolonged periods of desk work and computer use
• Ability to lift 15 lbs