Junior Salesforce Admin

About Company 

Decisions is a leading intelligent process automation platform for the enterprise, combining Decisions’ rules-driven automation and application-building capabilities with ProcessMaker’s industry-leading low-code BPM platform. Together, we give organizations the tools to automate complex processes, enforce business logic at scale, and build mission-critical applications. Our platform is trusted by enterprises across financial services, education, insurance, healthcare, and government to drive operational efficiency and accelerate digital transformation. 

As we continue to scale globally following our merger, we are expanding our Revenue Operations team to support GTM alignment, data integrity, and systems excellence across the full customer lifecycle. 

 About the Role 

We are looking for a detail-oriented and technically curious Junior Salesforce Administrator to support the day-to-day administration, configuration, and optimization of our Salesforce CRM environment. This role sits within the Revenue Operations function and plays a critical part in ensuring our GTM teams (Sales, Marketing, and Customer Success) have clean data, reliable processes, and a system that scales with the business. 

You will work closely with RevOps leadership and cross-functional stakeholders to implement configurations, support end users, and drive continuous improvement across our Salesforce instance. 

 Key Responsibilities 

• Administer and maintain the Salesforce platform, including user management, profiles, roles, permission sets, and security settings 

• Build and maintain flows, validation rules, fields, page layouts, and record types to support GTM processes 

• Support lead-to-opportunity and opportunity-to-close workflow configuration in alignment with defined RevOps SOPs 

• Triage and resolve Salesforce support requests from Sales, Marketing, and Customer Success teams 

• Maintain data quality through deduplication, normalization, and routine audits across accounts, contacts, leads, and opportunities 

• Support integrations between Salesforce and adjacent tools (marketing automation, billing, ERP) under guidance of senior RevOps staff 

• Document configurations, process changes, and system updates in the RevOps knowledge base 

 Qualifications 

• Bachelor’s degree in Business, Information Systems, or a related field 

• 3–5 years of experience in a Salesforce administration or CRM support role 

• Salesforce Administrator Certification (ADM 201) required or actively in progress 

• Hands-on experience with Salesforce Sales Cloud; familiarity with flows and declarative automation 

• Strong attention to detail and a systematic approach to data quality and process documentation 

• Ability to communicate technical concepts clearly to non-technical stakeholders 

• Comfortable working with a globally distributed environment 

 Preferred Experience 

• Experience supporting a B2B SaaS or subscription revenue business 

• Familiarity with SaaS GTM processes – lead management, pipeline stages, opportunity management, and renewal workflows 

• Experience with tools that integrate with Salesforce (HubSpot, Gong, ZoomInfo, Outreach, etc.) 

• Prior work within a Revenue Operations or Sales Operations function 

 What Success Looks Like 

• High Salesforce adoption and data integrity across GTM teams 

• Fast, accurate resolution of end-user support requests 

• Clean, well-documented configurations that scale with business growth 

• Proactive identification of process gaps and system improvement opportunities 

• Strong partnership with RevOps leadership and cross-functional stakeholders