Kensington
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!
We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.
To learn more about Kensington, visit kensingtontours.com.
Position Overview
We are seeking a highly organized and detail-oriented Product Intern to join our Product & Partnerships team.
This is an execution-focused role that supports the creation, maintenance, and enhancement of Kensington’s travel products. You will play an important role in coordinating workflows, supporting product builds, conducting research, and helping ensure our product information remains accurate, consistent, and aligned with Kensington’s standards.
This opportunity is ideal for someone who enjoys organization, research, process management, and working behind the scenes to help deliver exceptional travel experiences.
What You’ll Do
Product Build & Setup Support
- Prepare, format, and proofread service briefs for new and existing itineraries
- Source, organize, and upload images into internal systems
- Support product setup activities while ensuring accuracy, consistency, and completeness
- Assist with maintaining product data and content across platforms
Research & Development Support
- Conduct destination, supplier, and itinerary research to support new product development and refreshes
- Consolidate research findings into clear, structured recommendations and summaries
- Support updates and enhancements to existing product content
Workflow & Inbox Management
- Triage incoming requests from Destination Experts, DMC partners, and internal stakeholders
- Track requests, manage workflow queues, and ensure timely follow-up
- Draft concise communications, summaries, and responses for internal review
Reporting & Feedback Support
- Assist with Net Promoter Score (NPS) tracking and reporting
- Support the collection and organization of customer, partner, and internal feedback
- Identify recurring themes and summarize insights to support continuous product improvement
What You’ll Bring
- Exceptional attention to detail and commitment to quality
- Strong organizational and time-management skills
- Ability to manage multiple priorities while maintaining accuracy
- Proficiency with Excel, Google Sheets, and structured data templates
- Excellent written communication skills, including drafting, proofreading, and summarizing information
- A proactive approach and willingness to take initiative within established processes
- Strong research and analytical skills
Interest in travel and global destinations, with the ability to quickly synthesize information from multiple sources
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
To apply for this job please visit job-boards.greenhouse.io.
Explore Kensington online
Working in Toronto
Toronto is the most populous city in Canada and the capital city of the Canadian province of Ontario. It is located on a harbour at the northwestern shore of Lake Ontario. The city is the fourth-most populous city in North America, behind Mexico City, New York City, and Los Angeles, with a census population of 2,794,356 as of 2021. The Greater Toronto Area (GTA) is constituted of Toronto proper and four surrounding regions, Peel, York, Durham, and Halton, and has a population of 6,712,341, while the Toronto census metropolitan area (CMA), with a somewhat different definition, has a population
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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