Partner Operations Manager

SingleStore is seeking a results-driven Partner Operations Manager to lead the operational backbone of our channel and indirect revenue business across the United States (nationwide) (nationwide). In this hands-on role, you'll shape the systems, data, and governance that power our growing partner and reseller ecosystem.

About the Role

As a core member of our Go-To-Market (GTM) Operations team, the Partner Operations Manager will own the processes and infrastructure that make our partner business run smoothly. You'll collaborate daily with Partner and Channel leadership, Sales, Finance, Legal, and RevOps to ensure that partner deals, marketplace transactions, reseller agreements, and partner fees are processed accurately and align with our GTM strategy. This high-visibility position is ideal for someone who understands indirect revenue and wants real impact at a fast-scaling software company.

Key Responsibilities

• Manage day-to-day operations for partner, channel, and reseller motions, including deal registration, approvals, pricing, workflows, agreements, and exceptions.
• Operationalize partner programs and tiers — benefits, discounts, incentives, and requirements — and keep them accurate across systems.
• Execute and maintain reseller agreements with both standard and non-standard terms affecting bookings, margins, and commissions.
• Author internal and external documentation and training covering deal registration, marketplace flows, fees, and approvals.
• Enable co-selling and joint solution efforts between direct sales and partners with clear rules of engagement and attribution.
• Serve as the business owner for partner data, processes, and tools such as Salesforce, CPQ, partner portals, and marketplace integrations.
• Support marketplace workflows for AWS, Azure, and GCP, including offer creation, credit/license allocation, and accurate product mapping and pricing.
• Build dashboards and reporting on partner pipeline, bookings, ACV, margins, and marketplace volume.
• Partner with Finance and Accounting on accurate recognition of reseller business, and reconcile MDF, SPIFFs, referral fees, rebates, and marketplace fees.
• Set and uphold data standards for partner accounts, contacts, registrations, and opportunities.

Qualifications

• 3–5+ years in Partner, Channel, Revenue, or Sales Operations at a B2B technology or SaaS company.
• Direct experience supporting both direct and indirect selling, including resellers, distributors, and cloud marketplaces.
• Working knowledge of at least one cloud marketplace (AWS, Azure, or GCP), including submission, tracking, and reporting.
• Familiarity with reseller and channel agreements, discount structures, partner fees, and incentives.
• Hands-on Salesforce experience (CPQ and/or PRM a plus), including fields, workflows, integrations, and dashboards.
• Advanced analytical skills with large data sets and strong reporting capabilities.
• A track record of designing, documenting, and improving processes that balance governance with usability.
• SaaS revenue recognition and bookings knowledge preferred; excellent communication, stakeholder management, and organizational skills.

About SingleStore

SingleStore powers the world's data-intensive applications with a cloud-native, distributed SQL database that unifies transactions and analytics for real-time data experiences. Venture-backed and headquartered in San Francisco, SingleStore maintains offices worldwide and is committed to diversity and inclusion across its teams.

How to Apply

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