Freelancer – Deutsch & Niederländisch für einen internationalen Fotobox-Anbieters (Freelance)

FREELANCE (m/w/d) - Deutsch & Niederländisch für einen internationalen Fotobox-Anbieters
colpari GmbH
Leipzig, Germany

About This Position

We are seeking enthusiastic Freelancers (m/w/d) to join our First-Level-Support team in the E-Commerce sector. If you have a passion for excellent customer service and enjoy working in a flexible digital environment, this role is perfect for you! Your primary responsibilities will include:

• Handling and responding to customer inquiries via email, phone, and ticketing system in German and Dutch
• Providing support to our customers regarding order placement, delivery, returns, and the use of Fotoboxes
• Independently addressing service cases and documenting them within the ticketing system
• Closely collaborating with the internal team to ensure quick and customer-oriented solutions

Key Responsibilities

Your main duties will encompass:

• Responding to customer inquiries in German and Dutch via email, phone, and ticketing system
• Assisting customers with order placement, delivery issues, returns, and the use of Fotoboxes
• Independently managing service cases and documenting them within the ticketing system
• Working closely with the internal team to ensure timely and customer-oriented solutions

Who We're Looking For

We are looking for candidates who:

• Have fluent Dutch language skills along with good German proficiency
• Have experience in customer service and a strong technical affinity
• Are structured, independent workers comfortable using digital tools
• Have experience working remotely and ideally within the E-Commerce sector
• Are available for 15 to 25 hours per week
• Display empathy, reliability, and the ability to remain professional in stressful situations

About colpari GmbH

We are colpari GmbH, an international Fotobox provider. Our company culture is characterized by a remote-first approach with flexible working hours. You will have the opportunity to shape processes actively and contribute your ideas. We value transparency and open communication at eye level. At colpari, we believe in more than just a job; our clients do not purchase a standard solution but a 360°-Customer-Experience. We foster cooperation on an equal footing across all boundaries.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.