Customer Support Specialist – Parts

Join Oshkosh Corporation as a Customer Support Specialist - Parts in Grand Chute, Outagamie County, where you'll provide technical and logistical support to customers relying on our specialized vehicles and equipment. This full-time position offers the opportunity to build expertise in parts support within a company with over a century of precision manufacturing heritage.

About the Role

As a Customer Support Specialist - Parts, you'll be the bridge between our manufacturing operations and the field professionals who depend on our products. You'll manage inquiries, process parts orders, track shipments, and provide guidance to customers maintaining critical equipment. Your work directly impacts response times for fire departments, municipalities, and emergency service providers nationwide.

What You'll Do

• Process, prioritize, and fulfill customer parts requests accurately and promptly
• Respond to technical inquiries about parts specifications, compatibility, and replacement procedures
• Maintain detailed records of orders, shipments, and customer communications
• Coordinate with warehouse and logistics teams to ensure timely delivery
• Troubleshoot parts-related questions and escalate complex issues when needed
• Support inventory management and parts availability planning
• Build customer relationships through reliable, professional service

What We're Looking For

• Strong verbal and written communication skills for customer interactions
• Detail-oriented approach to order accuracy and documentation
• Ability to manage multiple requests and prioritize effectively
• Problem-solving mindset and willingness to learn technical product knowledge
• Proficiency with computer systems and willingness to master internal tools
• Professional demeanor under pressure in a fast-paced environment
• High school diploma or equivalent (relevant experience valued)

About Oshkosh Corporation

Oshkosh Corporation, through brands like Pierce Manufacturing, designs and builds purpose-built vehicles and equipment that serve communities across North America. Since 1913, we've earned the trust of emergency responders and municipalities by delivering reliable, engineered solutions backed by genuine customer support.

How to Apply

Apply through this listing to be considered for this Customer Support Specialist - Parts position in Grand Chute. We review applications on a rolling basis.