Customer Support Specialist

This is a remote position.

We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.

Key Responsibilities:

• Guide new clients through onboarding, ensuring a smooth platform setup and confident start

• Promptly respond to early-stage inquiries to build trust and satisfaction

• Act as the main point of contact for client support, providing timely and accurate assistance

• Collaborate with internal teams to resolve technical or process-related issues quickly

• Support sales calls by offering product knowledge and technical context when needed

• Translate client needs into platform solutions to drive adoption and retention

• Create and maintain helpful resources (how-to guides, tutorials, FAQs)

• Contribute to the internal knowledge base and content library

Requirements

• Background in real estate, preferably with TC experience

• Strong written and verbal communication skills

• Ability to manage multiple priorities and respond promptly to client needs

• Proficient with CRMs, digital tools, and collaboration platforms

• Detail-oriented, reliable, and self-motivated

Benefits

• 100% remote flexibility

• Opportunities for growth and skill development

• PTO

• HMO​

Originally posted on Himalayas