Customer Relations Representative – State Farm Agent Team Member

Join the team at Clint Smith - State Farm Agent in Buford, Gwinnett County, as a full-time Customer Relations Representative and play a key role in delivering outstanding service to our growing client base. This position is ideal for someone who thrives in fast-paced customer-facing environments and is committed to helping families and businesses navigate their insurance needs with confidence.

About the Role

As a Customer Relations Representative for our State Farm agency, you'll be the bridge between our clients and our team, ensuring every interaction reflects our commitment to service excellence. This role combines administrative support with direct customer engagement, giving you the opportunity to build lasting relationships while managing the details that keep our operations running smoothly.

What You'll Do

• Answer customer inquiries by phone, email, and in person with professionalism and accuracy
• Assist clients with policy questions, coverage details, and claim information
• Process new customer inquiries and insurance quote requests
• Maintain detailed and organized customer records and account information
• Coordinate scheduling, follow-ups, and customer service requests
• Support the State Farm agent and team with administrative and customer-facing tasks
• Help resolve customer concerns and escalate issues appropriately

What We're Looking For

• Strong customer service background and a genuine desire to help people
• Excellent attention to detail and organizational abilities
• Clear communication skills, both verbal and written
• Ability to multitask and manage time effectively in a collaborative environment
• Professionalism and reliability in meeting deadlines
• Willingness to learn about insurance products and industry practices

About Clint Smith - State Farm Agent

We're a dedicated State Farm agency serving the Buford and Gwinnett County community. Our success is built on putting customers first and fostering a supportive team culture where every member contributes to our mission of helping people protect what matters most.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.